Welcome to Swarnam Jewellers – your trusted jewellery store for certified gold, silver, diamond, and gemstone designs.

FAQ's

Swarnam Jewellers

Manjari Budruk, Pune, Maharashtra - 412307

Our Frequently Asked Questions (FAQ) section provides detailed information about our certified gold jewellery, diamond jewellery, gemstone jewellery, and custom jewellery designs. Find answers related to jewellery authenticity, BIS hallmarked gold, diamond certification, pricing, customization, online jewellery shopping, secure payments, delivery, returns, exchanges, and jewellery care to ensure a safe and trusted shopping experience.

How do you guarantee BIS hallmarked gold jewellery authenticity?

We assure complete authenticity—every gold jewellery item weighing more than 2 grams is BIS hallmarked, and all diamond jewellery is provided with a valid certificate confirming its genuineness.

2. What is gold karat, and how does it measure gold purity?

Gold karat (K) is a measure of how pure gold is in a jewellery piece.

Simple explanation:

24K Gold → 99.9% pure gold (very soft, not ideal for daily-wear jewellery)
22K Gold → 91.6% pure gold (commonly used for traditional jewellery)
18K Gold → 75% pure gold (stronger, popular for diamond jewellery)
14K Gold → 58.5% pure gold (durable, budget-friendly)

Why gold karat matters:

Higher karat = more pure gold
Lower karat = stronger and more durable
Karat affects price, durability, and colour

In short, gold karat tells you how much pure gold is mixed with other metals in your jewellery.

3. Can I customize my jewellery?

Yes! We offer custom designs for rings, necklaces, bracelets, and more. You can choose the metal, stone, design, and size. Custom orders may take additional time.

4. How do I know my ring size?

You can visit our store for professional sizing, or use our ring size guide available online. If you’re unsure, we’re happy to help. Click Ring Size Guide to known more.

5. Do you offer exchanges or returns?

Yes. We offer exchange/return options within a specified period, provided the jewellery is unused and in original condition. Custom-made pieces may not be returnable.

6. What payment methods do you accept?

We accept cash, debit/credit cards, bank transfers, UPI, and EMI options (subject to availability).

7. Do you provide jewellery repair services?

Yes. We offer repair, resizing, polishing, and stone replacement services. Charges may vary based on the work required

8. How should I care for my jewellery?

We recommend:

Avoiding contact with chemicals and perfumes.
Storing jewellery separately.
Cleaning with a soft cloth.
Bringing pieces in for professional cleaning when needed.

For More Click "Jewellery Care Guid"

9. Do you offer buyback or exchange on old gold?

Yes. We offer gold exchange/buyback at current market rates, subject to purity assessment.

10. How can you purchase a jewellery scheme plan?

convenient methods to enrol: Visit the Swarnam Jewellers Store, Our store staff will assist you with the enrolment and guide you through the entire process.