Returns, Exchanges & Refund Policy

Our Returns, Exchanges & Refund Policy outlines how customers can return, exchange, or request a refund for jewelry purchases. Items must be in original condition, unworn, and with all packaging intact. Custom or personalized pieces may not be eligible. This policy ensures a fair and smooth process, protecting both the customer and the store, while maintaining the quality and value of our jewellery.

1. Returns

 We accept returns on jewellery within [X] days of purchase, provided the item is:

• In original condition, unworn and undamaged.

• With all original packaging, certificates, and tags intact.

Due to the personal and high-value nature of jewellery, items that have been worn, resized, or customized cannot be returned.

2. Exchanges

Exchanges are available for items of the same value or within a price adjustment, subject to availability. Customers can exchange for:

• A different size (if applicable).

• A different design or style.

Custom or personalized pieces are not eligible for exchange.

3. Refunds

Refunds will be processed after the returned item has been inspected and approved. Refunds are issued via the original payment method. Please allow [X] business days for processing.

4. Defective or Damaged Items

If you receive an item that is defective or damaged, please notify us immediately. We will arrange for a replacement, repair, or full refund, depending on the situation.

5. Contact

For any returns, exchanges, or refund inquiries, please contact us at [phone/email]. Our team will guide you through the process and ensure a smooth experience.