Privacy Policy | Swarnam Jewellers – Data Protection & Security

Privacy Policy – Swarnam Jewellers

Effective Date: 15-10-2025

Swarnam Jewellers is a well-known and trusted jewellery store in Manjari Budruk, Pune, Maharashtra, offering traditional gold and silver jewellery. As a 100% BIS Approved Hallmarking Jewellery Store with HUID certification, we are committed not only to purity and transparency in jewellery but also to protecting the privacy of our customers. This Privacy Policy is part of our Terms & Conditions. For pricing transparency, visit our Gold Price Calculator.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, website, or interact with us. 

1. Information We Collect

We may collect the following information:

Personal Information

• Name

• Mobile number

• Email address

• Billing or delivery address

• Transaction & Service Information

• Purchase details (gold, silver, diamond, or gemstone jewellery)

• Ring size, engraving details, or custom jewellery preferences

• Repair, exchange, valuation, or buyback details

• BIS Hallmarking / HUID-related documentation where applicable

Website & Technical Information (if applicable)

• IP address

• Browser type

• Pages visited

• Cookies or similar tracking technologies

2. How We Use Your Information

Your information is used to:

• Process jewellery purchases and billing

• Provide invoices, receipts, and purchase records

• Assist with custom jewellery orders and bridal jewellery requirements

• Offer free gold testing services using Karatmeter (XRF technology)

• Handle repairs, exchanges, and customer support

• Inform you about offers, schemes, or new collections (only if you opt in)

• Comply with legal, tax, and BIS Hallmarking requirements

3. Sharing of Information

Swarnam Jewellers does not sell, rent, or trade your personal information.

We may share limited information only with:

• Government-authorized BIS Hallmarking centers (where required)

• Payment service providers

• Courier or delivery partners (if applicable)

• Legal or regulatory authorities when required by law

All such parties are obligated to keep your information confidential.

4. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Payment transactions are handled through secure and trusted payment systems.

5. Cookies & Website Use

If our website uses cookies, they are used only to:

• Improve website performance

• Understand customer preferences

• Enhance user experience

You may disable cookies through your browser settings if you choose.

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Opt out of promotional communication

• Request deletion of information, subject to legal and regulatory requirements

Requests can be made using the contact details below.

7. Data Retention

We retain personal and transaction information only for as long as necessary to:

• Complete business transactions

• Meet accounting, tax, and legal obligations

• Maintain customer service records

8. Children’s Privacy

Swarnam Jewellers does not knowingly collect personal information from individuals under the age of 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website or made available at our store with a revised effective date.

10. Contact Information

For any questions regarding this Privacy Policy or your personal information, please contact:

Swarnam Jewellers

📍 Manjari Budruk, Pune, Maharashtra

📞 Customer Care:  +919529531008 

📧 Write To Us: swarnamjewellers1008@gmail.com 

Explore More About Swarnam Jewellers

To help you understand our policies and services better, you can visit the following pages:

🏢 Company Information 

👉 About Us   Learn more about Swarnam Jewellers, our values, and commitment to purity & trust.

📞 Customer Support 

👉 Contact Us   Reach out to us for any queries regarding privacy, orders, or jewellery services.

📜 Policies 

👉 Terms & Conditions   Understand the rules and guidelines for using our website and services.

👉 Return & Exchange Policy   Know our transparent policy on jewellery returns and exchanges.

💰 Pricing & Tools 

👉 Gold Price Calculator Check real-time gold pricing and estimate jewellery costs easily.

Frequently Asked Questions 

What information does Swarnam Jewellers collect?

We collect basic customer details such as name, phone number, address, and order information to process jewellery purchases securely and efficiently.

Why do you collect customer data?

Customer data is collected to process orders, provide better service, improve user experience, and ensure smooth communication regarding purchases and inquiries.

Is my personal information safe with Swarnam Jewellers?

Yes. We use secure systems and trusted payment methods to protect your personal data from unauthorized access, misuse, or disclosure.

Do you share customer information with third parties?

We do not sell your personal information. Data may only be shared with trusted service providers such as payment gateways or delivery partners when necessary.

Can I request deletion of my data?

Yes. You can contact us anytime to request access, correction, or deletion of your personal data as per applicable laws.

Do you use cookies on your website?

Yes, we may use cookies to improve browsing experience, analyze website traffic, and enhance website functionality.