Welcome to Swarnam Jewellers – your trusted jewellery store for certified gold, silver, diamond, and gemstone designs.

Privacy Policy

Swarnam Jewellers

Manjari Budruk, Pune, Maharashtra - 412307

Effective Date: 15-10-2025

Swarnam Jewellers is a well-known and trusted jewellery store in Manjari Budruk, Pune, Maharashtra, offering traditional gold and silver jewellery. As a 100% BIS Approved Hallmarking Jewellery Store with HUID certification, we are committed not only to purity and transparency in jewellery but also to protecting the privacy of our customers.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, website, or interact with us.

1. Information We Collect

We may collect the following information:

Personal Information

Name
Mobile number
Email address
Billing or delivery address
Transaction & Service Information
Purchase details (gold, silver, diamond, or gemstone jewellery)
Ring size, engraving details, or custom jewellery preferences
Repair, exchange, valuation, or buyback details
BIS Hallmarking / HUID-related documentation where applicable

Website & Technical Information (if applicable)

IP address
Browser type
Pages visited
Cookies or similar tracking technologies

2. How We Use Your Information

Your information is used to:

Process jewellery purchases and billing
Provide invoices, receipts, and purchase records
Assist with custom jewellery orders and bridal jewellery requirements
Offer free gold testing services using Karatmeter (XRF technology)
Handle repairs, exchanges, and customer support
Inform you about offers, schemes, or new collections (only if you opt in)
Comply with legal, tax, and BIS Hallmarking requirements

3. Sharing of Information

Swarnam Jewellers does not sell, rent, or trade your personal information.

We may share limited information only with:

Government-authorized BIS Hallmarking centers (where required)
Payment service providers
Courier or delivery partners (if applicable)
Legal or regulatory authorities when required by law

All such parties are obligated to keep your information confidential.

4. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Payment transactions are handled through secure and trusted payment systems.

5. Cookies & Website Use

If our website uses cookies, they are used only to:

Improve website performance
Understand customer preferences
Enhance user experience

You may disable cookies through your browser settings if you choose.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Opt out of promotional communication
Request deletion of information, subject to legal and regulatory requirements

Requests can be made using the contact details below.

7. Data Retention

We retain personal and transaction information only for as long as necessary to:

Complete business transactions
Meet accounting, tax, and legal obligations
Maintain customer service records

8. Children’s Privacy

Swarnam Jewellers does not knowingly collect personal information from individuals under the age of 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website or made available at our store with a revised effective date.