Frequently Asked Questions | Swarnam Jewellers Pune

FAQ's

Welcome to the Swarnam Jewellers FAQ section. Here you will find answers to the most common questions about our gold jewellery, silver jewellery, hallmark certification, purchases, and services in Pune. Our Frequently Asked Questions (FAQ) section provides detailed information about our certified gold jewellery, diamond jewellery, gemstone jewellery, and custom jewellery designs. Find answers related to jewellery authenticity, BIS hallmarked gold, diamond certification, pricing, customization, online jewellery shopping, secure payments, delivery, returns, exchanges, and jewellery care to ensure a safe and trusted shopping experience.

Gold Jewellery FAQs 

Is your gold jewellery certified?

Yes, all our gold jewellery is BIS hallmarked, ensuring verified purity and trust in every purchase.

What does 22K916 gold mean?

22K916 gold means the jewellery contains 91.6% pure gold, which is the standard for high-quality jewellery in India.

Do you provide gold jewellery for weddings?

Yes, we offer a wide range of bridal jewellery including mangalsutra, necklaces, bangles, rings, and complete wedding sets.

Can I customize gold jewellery designs?

Yes, we accept custom jewellery orders based on your preferred design, weight, and budget.

Do you charge for design customization?

Yes, customization charges depend on design complexity and craftsmanship requirements.

What is gold karat, and how does it measure gold purity? 

Gold karat (K) is a measure of how pure gold is in a jewellery piece.

Simple explanation:

• 24K Gold → 99.9% pure gold (very soft, not ideal for daily-wear jewellery)

• 22K Gold → 91.6% pure gold (commonly used for traditional jewellery)

• 18K Gold → 75% pure gold (stronger, popular for diamond jewellery)

• 14K Gold → 58.5% pure gold (durable, budget-friendly)

Why gold karat matters:

• Higher karat = more pure gold

• Lower karat = stronger and more durable

• Karat affects price, durability, and colour

In short, gold karat tells you how much pure gold is mixed with other metals in your jewellery.

Gold Price & Investment FAQs

Does gold price change daily?

Yes, gold rates change daily based on international market conditions. Stay updated with the live gold rate in Pune today  

Do you sell gold jewellery as investment?

Yes, gold jewellery is considered a safe long-term investment and we guide customers accordingly.

Can I check live gold rate at your store?

Yes, we provide updated daily gold rates at our store and can assist you anytime.

Do you offer gold exchange?

Yes, we provide gold exchange services based on purity and current market rate.

How can you purchase a jewellery scheme plan? 

convenient methods to enrol: Visit the Swarnam Jewellers Store,  Our store staff will assist you with the enrolment and guide you through the entire process. 

What are the available jewellery saving schemes? 

Currently we offer the "SUVARNA SANCHYA YOJANA". 11 + 1 Scheme know more detail click "Suvarna Sanchaya Yojana".

Silver Jewellery FAQs

Is your silver jewellery pure?

Yes, we offer high-quality pure silver jewellery suitable for daily and traditional use.

Do you sell silver anklets and toe rings?

Yes, we offer a wide collection of silver anklets, toe rings, and traditional Maharashtrian designs.

Will silver jewellery turn black?

Silver may naturally oxidize over time, but proper care can maintain its shine for years.

Hallmark & Trust FAQs

How can I verify BIS hallmark?

You can check the BIS logo, purity mark, and HUID number engraved on the jewellery. Click Hallmark Guid to explore it.

Why should I buy hallmarked jewellery?

Hallmarked jewellery guarantees purity, authenticity, and protects you from fraud.

What is HUID tracking benefit?

HUID allows each jewellery item to be uniquely identified and traced back to certification details.

How do you guarantee BIS hallmarked gold jewellery authenticity?

We assure complete authenticity—every gold jewellery item weighing more than 2 grams is BIS hallmarked, and all diamond jewellery is provided with a valid certificate confirming its genuineness. 

 Payment & Billing FAQs

Do you provide GST invoice?

Yes, every purchase comes with a proper GST-compliant bill.

What payment options are available?

We accept cash, debit cards, bank transfers, UPI, and EMI options (subject to availability).

Can I pay in installments?

For selected jewellery purchases, installment options may be available (store policy applies).

Order & Store FAQs

Do I need to visit store for purchase?

You can visit our store or contact us for product inquiries and availability.

Do you offer jewellery booking?

Yes, customers can book jewellery designs in advance.

How can I contact Swarnam Jewellers?

You can visit our store at Manjari Budruk, Pune or contact us via phone/WhatsApp.

Can I customize my jewellery? 

Yes! We offer custom designs for rings, necklaces, bracelets, and more. You can choose the metal, stone, design, and size. Custom orders may take additional time. 

Returns, Exchange & Warranty FAQs

Do you provide warranty on jewellery?

Yes, warranty details depend on product type and will be explained at purchase.

Can I exchange old jewellery?

Yes, we offer exchange based on purity check and current gold rate.

Are custom jewellery items returnable?

Custom-designed jewellery is generally non-returnable.

Do you offer exchanges or returns?

Yes. We offer exchange/return options within a specified period, provided the jewellery is unused and in original condition. Custom-made pieces may not be returnable. 

Do you offer buyback or exchange on old gold?

Yes. We offer gold exchange/buyback at current market rates, subject to purity assessment.

Location & Service FAQs

Which areas do you serve?

We serve Manjari Budruk, Keshavnagar, Hadapsar, Magarpatta, and nearby Pune areas.

Do you provide jewellery consultation?

Yes, we provide personalized consultation for weddings, gifting, and investment planning.

How do I know my ring size? 

You can visit our store for professional sizing, or use our ring size guide available online. If you’re unsure, we’re happy to help. Click Ring Size Guide to known more.

Do you provide jewellery repair services?

Yes. We offer repair, resizing, polishing, and stone replacement services. Charges may vary based on the work required 

How can I contact customer support?

You can reach us via phone, WhatsApp, email, or by visiting our store during business hours.

Care & Maintenance FAQs

How do I maintain gold jewellery?

Keep gold jewellery away from chemicals and store it safely in a dry box.

How often should I clean jewellery?

We recommend professional cleaning once or twice a year for best shine.

How should I care for my jewellery?

We recommend:

• Avoiding contact with chemicals and perfumes.

• Storing jewellery separately.

• Cleaning with a soft cloth.

• Bringing pieces in for professional cleaning when needed.

For More Click "Jewellery Care Guide"